1. Plugin & Software Purchases (Freemius)
All digital plugin and software purchases processed securely through Freemius are final. No refunds are allowed after a purchase has been completed.
- Due to the digital nature of downloadable software, source code, and immediate access to proprietary digital assets, we cannot offer money-back guarantees or reversals once an order is processed.
- We strongly encourage you to review all available feature lists, plugin documentation, and system requirements, or reach out with pre-sale questions before finalizing your transaction.
2. SEO & GEO Services
We are fully committed to elevating your traditional search visibility and AI-driven generative engine discovery.
- Initial Review Period: You may request a full refund within 7 calendar days of your initial subscription or service purchase, provided that our team has not yet begun executing core technical audits, keyword strategies, or optimization deployments.
- Monthly Retainers: Ongoing monthly SEO and GEO campaigns can be canceled at any time prior to the next billing cycle. Payments already rendered for active monthly optimization, tracking, and authority-building work are non-refundable.
3. WordPress Web Development Services
Our custom WordPress web development projects utilize a structured, milestone-based approach to ensure transparency and quality:
- Project Deposits: Initial project deposits cover preliminary scoping and architectural planning, and are non-refundable once design or development work has officially commenced.
- Mid-Project Cancellations: If you choose to terminate a project before completion, refunds are evaluated based on uncompleted milestones. Any custom code, wireframes, staging builds, or deliverables already completed up to the date of cancellation are non-refundable.
4. How to Request a Cancellation
To discuss a service cancellation, project adjustment, or billing inquiry, please contact our support team directly with your account or project details prior to your upcoming renewal date.